Question:  I registered RecoveryPro prior to August 2009. Is my version FREE?

Answer:  Yes, your copy of RecoveryPro is FREE since it was registered during the FREE promo; however, the online database is not available for the FREE promo. If you want to have an online database, you will fall under the current pricing.

Question:  Why do I have to request a license key code on a regular basis?

Answer:  RecoveryPro Solutions is a 'live' system and requires RecoveryPro users to have the most current version in order to maintain the integrity of the data in RecoveryPro Solutions. By requiring a regular license to continue using RecoveryPro, we can assure that users are up to date with their version of RecoveryPro and to determine active users.

Question:  Can I be denied use of RecoveryPro or banned from RecoveryPro Solutions?

Answer:  Yes, users who abuse the 'push' ability of RecoveryPro by placing invalid collection accounts into RecoveryPro Solutions can be prohibited from the privilege to 'push' accounts. Users who use RecoveryPro or RecoveryPro Solutions to engage in illegal activities can be prohibited from using RecoveryPro or RecoveryPro Solutions. Users who violate the terms and conditions of use of RecoveryPro or RecoveryPro Solutions can be banned from use.

RecoveryPro reserves the right to deny registration for any reason.

Question:  When I try to open a 'letter', I can not read it?

Answer:  The letters are in Crystal Reports and are not for you to open and read. There are .pdf versions for you to read located at C:\RecoveryPro\Sample Letters. They are named the same so you can tell them apart. Follow the instructions in the user manual to set up your letter campaigns.

Question:  Is my registration information kept confidential?

Answer:  Yes, your information is kept confidential by RecoveryPro. RecoveryPro Solutions may contact you in order to offer you the opportunity to join the RecoveryPro Solutions group.

Question:  Who is RecoveryPro?

Answer:  RecoveryPro was developed by and is the property of Brian Harvey d/b/a N.E. Iowa Collections (see contact page).

Question:  Who is RecoveryPro Solutions?

Answer:  RecoveryPro Solutions was developed and is maintained by Brian Harvey. RecoveryPro Solutions is administered by Michael Miller (see contact page).

Question:  How do I set up an online database?

Answer:  Just contact us and we will 'authorize' the online database. RecoveryPro will do the rest. If you have employees, you will need to set up user names and passwords for your employees while logged into your online database (Your local database and your online database do not share user names and passwords since this information is stored in two separate locations).

Question:  I forgot my username or password, how do I get back into RecoveryPro?

Answer:  Just contact us and we can reset your login for you.

Question:  I try to log in and I get an error that the user is already logged in?

Answer:  If you have another user name, you can log in under that user name. You can then go to the User Tab in the Preferences menu and log out your first user name. Otherwise, you can contact us and we can log you out.